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  1. RADEMACHER Help Center
  2. SmartHome Box
  3. Frequently Asked Questions FAQ

Frequently Asked Questions FAQ

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From general topics to problem solving, you will find the frequently asked questions and the appropriate answers in this section.

  • DELTA DORE - RADEMACHER - HOMEPILOT. Three brands, one group!
  • What is needed to implement home automation with the HomePilot?
  • What are the follow-up costs for using HomePilot?
  • What is the range of the DuoFern system? Are there repeaters for the DuoFern system?
  • Update HomePilot is not possible - possible causes
  • Update available
  • Can I control multiple SmartHome boxes with the Rademacher app? For example, at home and in the vacation home?
  • Holiday function, how are holidays handled?
  • The HomePilot cannot be found in the network, what could be the cause?
  • Change of ownership HomePilot® - Register HomePilot® on another account
  • Which Android or iOS version do I need to use the new app?
  • Reset HomePilot - How can I reset the HomePilot to factory settings?
  • Why are my devices not driven automatically even though scenes and triggers are created?
  • Why are some devices displayed pale in the app?
  • Forgotten password, what now?
  • Visibility of devices. How can I make devices that have been made invisible visible again? Devices are no longer displayed in the app.
  • How can I access the HomePilot PC interface?
  • HomePilot backup and backup file: How can I create a backup file and restore or import it?
  • Number of registered devices. What are virtual DuoFern devices?
  • Why does the DuoFern actuator / tubular motor not respond to the radio code?
  • When should I assign a local password?
  • Forgot local password, what now?
  • Exchange devices
  • Incorrect display in the HomePilot interface. Devices are displayed incorrectly, etc. How can the error be corrected?
  • Logging in the HomePilot HD cameras brings error message.
  • The HomePilot app only works in the local network. Outside the local network, the error message "Control panel not available" appears.
  • What are the 4 USB ports of the HomePilot® (9496-3) used for?
  • Can the central operating unit 9493 and the HomePilot be used simultaneously in one system? Which control has priority?
  • Which browsers are supported by the HomePilot?
  • Where are my settings stored? Does the HomePilot have to be online all the time?
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