Frequently Asked Questions FAQ
From general topics to problem solving, you will find the frequently asked questions and the appropriate answers in this section.
- What is the difference between the HomePilot2 (9496-2) and the new HomePilot (9496-3)
- What is needed to implement home automation with the HomePilot?
- What are the follow-up costs for using HomePilot?
- What is the range of the DuoFern system? Are there repeaters for the DuoFern system?
- Update HomePilot is not possible - possible causes
- After the HomePilot update, Hue and Zigbee lamps are no longer displayed
- Despite update the new functions are missing
- Update available
- Holiday function, how are holidays handled?
- The HomePilot cannot be found in the network, what could be the cause?
- Change of ownership HomePilot® - Register HomePilot® on another account
- Configuration via the app is not possible. What could be the cause?
- Which Android or iOS version do I need to use the new app?
- Reset HomePilot - How can I reset the HomePilot to factory settings?
- Why are my devices not driven automatically even though scenes and triggers are created?
- Why are some devices displayed pale in the app?
- Forgotten password, what now?
- Visibility of devices. How can I make devices that have been made invisible visible again? Devices are no longer displayed in the app.
- Can the HomePilot and the actuators be configured with the smartphone?
- How can I access the HomePilot PC interface?
- HomePilot backup and backup file: How can I create a backup file and restore or import it?
- Number of registered devices. What are virtual DuoFern devices?
- Why does the DuoFern actuator / tubular motor not respond to the radio code?
- When should I assign a local password?
- Forgot local password, what now?
- Do I still need a PC to configure the devices and the HomePilot after the update?
- Exchange devices
- Incorrect display in the HomePilot interface. Devices are displayed incorrectly, etc. How can the error be corrected?
- Logging in the HomePilot HD cameras brings error message.
- The HomePilot app only works in the local network. Outside the local network, the error message "Control panel not available" appears.