The hand control unit must be connected to the computer with a suitable USB cable.
If the control panel is not found by the maintenance tool, please note the following points.
- Make sure you are using a USB data cable. some USB cables are for charging devices only.
- Use a different USB port on the computer for test purposes
- Check if the connection is recognized by Windows.
- Open the device manager
- As soon as the control panel is connected to the computer via USB data cable, a new device must appear under "Ports (COM & LPT)", when the control panel is disconnected, the device must disappear accordingly.
- if a device with an error message should appear here, no suitable drivers were found or installed by Windows.
In this case, the first step is to try to find the drivers again in Windows. To do this, right-click on the device and select Update drivers. - If this is not possible, the drivers must be installed manually.
To do this, call up the following page https://ftdichip.com/drivers/vcp-drivers/ - Scroll down and select"setup executable"on the right.
- Click on the downloaded file and follow the instructions.
- Open the device manager
- If after connecting the control panel to the computer no device appears in the Device Manager, please contact our service at https://service.rademacher.de/hc/en-us/requests/new
